Do you offer shipping outside of India?
No, we currently ship only within India.
How much does shipping cost?
We offer free shipping on all orders, regardless of the order value or delivery location within India.
How long will it take to receive my order?
- Once your order is placed and payment is confirmed, we strive to process and prepare it for shipment within 1-2 business days (Monday to Saturday, excluding public holidays). Please note that processing time is separate from the shipping time.
- Once shipped, delivery within India usually takes 3–5 business days.
- The total delivery time is 4-7 business days. Please understand that delivery times may vary slightly depending on the exact location within India and any unforeseen circumstances that may affect courier services.
How can I track my order?
Once your order is shipped, tracking details will be shared via WhatsApp through our shipping partner, Shiprocket. Make sure the mobile number you provided at checkout is active on WhatsApp.
What products are eligible for return?
Only products that are received in a damaged or broken condition are eligible for return. An unboxing video is required as proof to initiate the return.
What is the return period?
You must contact us within 7 days of receiving your order to initiate a return for a damaged or broken item.
Who bears the return shipping cost?
If your return is approved, mobilecasez.com will arrange the return pickup and cover all return shipping costs. We will also ship a replacement at no extra charge if needed.
How will I receive my refund, and how long will it take?
Refunds will be processed to the original payment method once the returned item is received and verified. Please allow 5–7 business days for the refund to reflect in your account.
What payment methods are accepted on mobilecasez.com?
We accept online payments via Razorpay and PhonePe, which support UPI, debit cards, credit cards, net banking, and wallets. We also offer Cash on Delivery (COD), depending on your delivery pin code.
Can I use a coupon code on a Cash on Delivery order?
No, coupon codes are only valid on prepaid orders made through Razorpay or PhonePe. They are not applicable to COD orders.
Is my payment information secure?
Yes, all transactions on mobilecasez.com are encrypted and securely processed through trusted gateways. We do not store any payment details on our servers.
What should I do if my payment fails, but the amount is debited?
Please wait 30 minutes, as the transaction may automatically reconcile. If the issue persists, contact our support team with your payment reference ID.
Contact Us
Business Name: zSellr Pvt. Ltd.
Website Name: mobileCasez
Phone: +91-9820210523
Email: info@mobilecasez.com
Address: 1572, Sector 15 Part 2, Gurugram, Haryana 122001, India
GST No: 06AABCZ9313M1ZX
Operating Hours: Open 7 days a week, Open 24 hours
Response Hour: We aim to respond within 24 to 48 hours.
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