Return and Refund Policy
Thank you for shopping at mobilecasez.com. We are committed to ensuring you receive your products in excellent condition. Please read our Return and Refund Policy carefully.
Return Period
You have 7 days from the date you receive your order to initiate a return.
Eligibility for Returns
- Return Window: Returns are accepted within 7 days from the purchase date.
- Condition: Products must be unused, unopened, and in their original packaging to be eligible for return.
- Defective or Damaged Items: If your item arrives damaged or defective, please contact us within the 7-day window to arrange a replacement or return.
Non-Returnable Items
Currently, all our products are eligible for return if received damaged or broken, provided the unboxing video requirement is met.
Return Shipping
If your return is approved due to the product being received damaged or broken, mobilecasez.com will arrange the return pickup from your location. Any associated return shipping costs will be borne by mobilecasez.com. If a replacement is required in case of damaged or broken product received, we will also arrange for the shipment of the replacement product at no additional cost to you.
How to Initiate a Return
To initiate a return, please contact our customer support team within 7 days of receiving your order through one of the following methods:
- Call: +91-9820210523
- Email: info@mobilecasez.com
Please provide your order number, details of the damage, and attach the unboxing video in your communication. Our customer support team will guide you through the return process.
Exchanges
We offer exchanges for products that are received damaged or defective. If your return is approved due to damage or defect, you can request an exchange for the same product. The exchange will be subject to product availability. Mobilecasez.com will handle the return pickup and the shipment of the replacement product at no additional cost to you.
Refunds
Refund Method
Once your returned item is received and the damage is verified based on your unboxing video, your refund will be processed to the original payment source used for your purchase.
Refund Processing Time
Please allow 5-7 business days from the date we approve your return for the refund to be processed and reflect in your account. The exact timeframe may vary depending on your bank or payment provider.
Deductions
There are no deduction fees for returns of damaged or broken products that meet our return eligibility criteria (including the unboxing video).
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us:
Business Name: zSellr Pvt. Ltd.
Website Name: mobileCasez
Phone: +91-9820210523
Email: info@mobilecasez.com
Address: 1572, Sector 15 Part 2, Gurugram, Haryana 122001, India
GST No: 06AABCZ9313M1ZX
Operating Hours: Open 7 days a week, Open 24 hours
Response Hour: We aim to respond within 24 to 48 hours.
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