Returns and Refunds

Returns Policy - mobilecasez by zSellr Pvt. Ltd.

We want you to be completely satisfied with your purchase from mobilecasez. In the unlikely event that you receive a defective or damaged item, we offer a 7-day replacement-only policy. Please review the following information regarding our returns process:

  1. Eligibility for Returns: You may be eligible for a replacement if you have received a defective or damaged product. To be eligible, you must initiate a return request within 7 days of receiving the item. Please note that general wear and tear, improper handling, or damage caused by the customer are not covered under this policy. A clear unboxing video is needed to claim the replacement. Failed to provide the video or if found suspicious, mobileCasez has rights to reject any claims in such condition.

  2. Initiating a Return: To initiate a return, please contact our customer support team within the specified time frame. You will be required to provide relevant details, such as your order number, product information, and a clear description or visual evidence of the defect or damage. Our team will guide you through the return process.

  3. Return Authorization: Upon verifying your return request, we will provide you with a return authorization number and further instructions on how to proceed. Please ensure that the product is securely packaged to prevent any additional damage during return shipping.

  4. Return Shipping: Return shipping costs will be the responsibility of the customer, unless otherwise specified by our customer support team. We recommend using a reliable shipping method with tracking to ensure the safe return of the product. Please retain the shipping receipt and tracking information for your records.

  5. Replacement Process: Once we receive the returned item, our team will inspect it to confirm the defect or damage. If the product is deemed eligible for replacement, we will promptly send you a replacement item of the same model, subject to availability. If the same model is unavailable, we will work with you to find a suitable alternative or provide a refund, as per our discretion.

  6. Refunds: Refunds will only be issued if a replacement item is not available or upon our sole discretion. Refunds will be processed using the original payment method and may take a few business days to reflect in your account.

Please note that all returns must comply with our return policy guidelines. We reserve the right to reject any returns that do not meet the specified criteria.

If you have any questions or need assistance regarding returns, please reach out to our customer support team. We are here to ensure your satisfaction with your mobilecasez purchase.

Note: The information provided above is subject to change and may be updated periodically.